All orders are processed within 2 business days
Shipping usually takes 3-5 business days for orders in the continental US and 2 to 3 days extra for AK and HI
We preferably use UPS and USPS to ensure fast, reliable delivery
Shipping Policy Details
Our mission is to bring you the best products available to promote your optimal health!Free Standard Shipping on all orders over $75 (US only)
Our free shipping offer applies to any order over $75 with a shipping address in the United States. All orders will still have the option of choosing other shipping methods at checkout for a faster delivery time.
All orders are processed within 2 busienss days. Depending on order time, orders often ship on the same day.
Standard Shipping ususally takes 3-5 business days in the continental US and 2-3 extra days for AK and HI. Shipping to Canada usually takes 7-12 business days. Tracking is included but delivery date is not guaranteed.
Expedited Shipping
For U.S. addresses, FedEx does not count Saturdays, Sundays, or Federal Holidays in their guaranteed delivery time. USPS does include Saturdays for delivery to most areas but does not count Sundays or Federal Holidays; their estimated days for delivery are also not guaranteed.
Tracking Your Order
Once your order has shipped and the carrier has generated a tracking number, you will be e-mailed the tracking information. Tracking information is available within your account. International orders sent through USPS do not guarantee tracking after they leave the US.
Backordered Items
In the event an item you've ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.
Damaged or Lost Packages
All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
If your tracking information states that your package has been delivered but appears lost, we request that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them. If, after checking as described above, your package still appears lost, please contact us at support@nutrafocusmd.com so that we can work with you to resolve the issue
Delivery of your Shipment
We only require a signature for shipments on orders over $500 in value. Typically, your package is left in a safe location if no one is available to receive it; however, it is ultimately up to the individual driver if he/she feels comfortable leaving the package without a signature. USPS drivers will leave your package in your mailbox, but if the package does not fit they will leave it at your door. Any comments entered during the time of order will be printed on to the shipping label. These notes will be passed to the delivery driver, but we can offer no guarantee that they will be followed at the time of delivery.
Accurate Address Information
Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.
International Shipping
Import Duties, Fees, and Taxes:
All orders shipping to a destination outside of the USA are subject to the import duties, fees, and taxes of the destination country.
Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.
We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.
We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.
Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.
International Returns:
In the event that a package is detained or refused at time of import by the country’s Customs Agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us.
If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchaser’s account and deduct the charges directly from the credited amount due to you for the return upon receipt of the returned package.
USPS is the only carrier that will return your package if it cannot be cleared through Customs without you or us incurring additional charges.
Shipping Policy Details
Our mission is to bring you the best products available to promote your optimal health!
Free Standard Shipping on all orders over $75 (US only)
Our free shipping offer applies to any order over $75 with a shipping address in the United States. All orders will still have the option of choosing other shipping methods at checkout for a faster delivery time.
All orders are processed within 2 business days. Depending on order time, orders often ship on the same day.
Standard Shipping usually takes 3-5 business days in the continental US and 2-3 extra days for AK and HI. Shipping to Canada usually takes 7-12 business days. Tracking is included but delivery date is not guaranteed.
Expedited Shipping
For U.S. addresses, FedEx does not count Saturdays, Sundays, or Federal Holidays in their guaranteed delivery time. USPS does include Saturdays for delivery to most areas but does not count Sundays or Federal Holidays; their estimated days for delivery are also not guaranteed.
Tracking Your Order
Once your order has shipped and the carrier has generated a tracking number, you will be e-mailed the tracking information. Tracking information is available within your account. International orders sent through USPS do not guarantee tracking after they leave the US.
Backordered Items
In the event an item you've ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.
Damaged or Lost Packages
All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. Please do not discard any packaging or product until all shipping issues have been resolved.
If your tracking information states that your package has been delivered but appears lost, we request that you check with all family members, co-workers, neighbors, or any other person that may have accepted or stored the package before reporting that it is lost or missing. If you live in an apartment complex, please check with the front office to see if it was received by them. If, after checking as described above, your package still appears lost, please contact us at support@nutrafocusmd.com so that we can work with you to resolve the issue
Delivery of your Shipment
We only require a signature for shipments on orders over $500 in value. Typically, your package is left in a safe location if no one is available to receive it; however, it is ultimately up to the individual driver if he/she feels comfortable leaving the package without a signature. USPS drivers will leave your package in your mailbox, but if the package does not fit they will leave it at your door. Any comments entered during the time of order will be printed on to the shipping label. These notes will be passed to the delivery driver, but we can offer no guarantee that they will be followed at the time of delivery.
Accurate Address Information
Our shipping methods are only as accurate as the information that we are given. Please verify all of your shipping and billing information when placing your order. Our system is capable of retaining multiple addresses; although it will always select the default address for both shipping and billing. You will have the option of entering a new address or selecting one that has been previously entered during the checkout process. It is your responsibility to verify that all addresses are complete and accurate. Please make sure to include your apartment, suite, unit, room, or space number to ensure proper and timely delivery of your order. All orders will be shipped to the address listed on the confirmation page of the order.
International Shipping
Import Duties, Fees, and Taxes:
All orders shipping to a destination outside of the USA are subject to the import duties, fees, and taxes of the destination country.
Delays in delivery may occur if your package is randomly selected by your country’s Customs Department or Agency for inspection.
We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these charges and we work very closely with our brokers and carriers to ensure as few delays as possible.
We are not responsible for any duties, fees, or taxes that are incurred during the delivery of your order/package.
Please note that it is your responsibility to obtain any necessary governmental permission and/or documentation for import approval, as well as to verify and pay all import charges including duties, fees, and taxes.
International Returns:
In the event that a package is detained or refused at time of import by the country’s Customs Agency for any reason, we will credit a full refund of the order less the total shipping charges including any return charges. This refund is processed when the order is returned to us.
If an order/package is refused and sent back to us with outstanding charges incurred during delivery, we will apply all charges to the purchaser’s account and deduct the charges directly from the credited amount due to you for the return upon receipt of the returned package.
USPS is the only carrier that will return your package if it cannot be cleared through Customs without you or us incurring additional charges.